Our shoes are sized based on the european (french) scale. You can use these size conversions for other common systems. As our shoes are made of soft fabric or leather they will stretch over time so we recommend a snug fitting.
Width wise we in women’s the medium/standard width is a ‘B’ fitting, and a wide fitting is 1/4″ wider.
When you get your boots, put them on exactly how you would wear them while dancing. If possible have someone else feel your foot with your full weight on the foot. We like our boots to fit almost like a ballet shoe. Your toe should be at the top and your feet should be snug, but not too tight that your foot can’t breathe. When measuring the width, be sure your foot is not rolling over the sole. If your foot seems too wide but the length is good, we recommend ordering that size in a wide.
Generally in a sandal you will be a size down from what you wear in a boot. Sandals should fit where your toe is as close to the edge as possible. You don’t want extra shoe past your toe in length.
General time frame is 4 weeks for your order to get to you. The timing very much depends on the status of the product you ordered.
If we have it in stock with a supplier near you, it could get to as quickly as 2 weeks. If the product you ordered is not in stock and needs to be made to order, it could take up to 8 weeks.
We want you to be completely delighted with your purchase. If you are not fully satisfied for any reason, you may return the item(s) for a full item refund or exchange.
We accept returns by Mail for up to 30-days after an item was delivered. Items must be unworn, in its original packaging, and accompanied by the Order Invoice. If the item was worn, refund will be depending on the condition of the product.
How to Return or Exchange a Product by Mail
Simply mail your unworn merchandise in its original packaging along with your Packing Slip, Sales Receipt or Order Confirmation email. You may want to choose a return shipping method that gives you the ability to track your return shipment. Please note, you will not be reimbursed for the cost of the return shipment.
Send the unworn merchandise in its original box to one of our warehouses (mail us and we’ll send you an address of nearest warehouse)
Original shipping charges are not refunded in the case of a return. Your purchase (less any shipping charges) will be refunded to your card within 7 business days after the package was received by our manager in warehouse.
Refunds will be applied to the payment method on which you made the online purchase and will appear in the form of a credit. Refunds are processed to include the amount you paid for the item(s) along with any sales tax which was charged at time of purchase.
Cannot be reimbursed unless an item is defective/damaged or there was a fulfillment error.
Damaged Product or Fulfillment Error
If you received a damaged product or have an order fulfillment error, we will be happy to arrange and cover the cost of return shipping.
Our microfiber boots, lace flats and canvas sneakers have a fabric based shoe upper and can be spot cleaned with cold water and mild cleaners. If you wish to apply a stain repellent, you can apply a fabric protector to the shoe (but not the sole itself)
The outsole is the part of the shoe that touches the floor. All of our products have a natural suede outsole. To maintain good traction it is recommended to brush the outsole with a wire brush on a regular basis.
Most certainly! We offer a variety of specially made replacement insoles that will make that trusty pair feel secure on your feet again. Contact us for details, or visit us at one of our event booths.
Soles that are shiny are usually just that way because the shoe hasn’t been brushed for a while. Your shoe is probably fine as this is not a sign of the shoe wearing out. In most cases it’s just packed from floor grease and other particles, and a good brushing with a wire shoe brush will usually restore the suede finish and improve traction.
If your outsole or heel leather is peeling we recommend gluing edges with E6000 Craft Adhesive. Or you can always come visit us at any of our booths and we’ll fix it for you for free.
Absolutely! We provide replacement heel patches for all our dance shoes and boots. Just contact us and we can get you a replacement. Or you can always come visit us at any of our booths and we’ll fix it for you for free.
Yes we do! Contact us via email with what you need and an explanation of how the part got lost to obtain a replacement for a small handling fee.
The difference is 4mm in the foot part.
That’s great! Contact us via website or simply send e-mail to one of our managers: email@example.com or firstname.lastname@example.org and we’ll send you more information.